Purchasing from Dokha.com,

You must be of legal age to purchase tobacco products in your state of residence to purchase products from Dokha.com.  Online purchases are made through a secure payment processing portal.  All major credit/debit cards are accepted.  Dokha.com reserves the right to refuse sale of any product offered to anyone should fraudulence or any illegality be suspect, in which case, payment will be reversed.  Tobacco products purchased from individuals may not show intent for resale.  Extraordinarily large recurring orders may be declined unless customer is a licensed tobacco retailer and contacts Dokha.com with a current tobacco retailer permit number in advance.    

Return Policy,

We guarantee the freshness of our dokha tobaccos and quality of medwakh pipes.  If for any reason you are dissatisfied with the condition of the product upon arrival, you will have one week from receipt to contact us regarding an exchange, after which you will be issued a reference code.  Any product returned for exchange must be shipped at owners expense.  We will not exchange used smoking pipes or un-sealed dokha containers.  Extenuating circumstances will however be considered.  If any product arrives damaged, please contact us immediately for a free replacement.  

Shipping Details,

Your order will typically be shipped within 24 hours of purchase.  If placed after business hours on weekends, please allow 48 hours to process your order.  We want you relaxing and enjoying your dokha tobacco right away!  You may select from the available shipping options appearing on the order processing page. Currently, we can ship to these International Shipping Destinations. Available options for your location may include priority, express mail or UPS Ground (domestic) and flat rate Standard or Priority for international shipments. Shipping times and prices are approximate as follows:

USPS Priority Mail (U.S.A. and Territories): 2 - 5 business days ($6.70/Free for orders of $150.00 or more with coupon code SAILING FREE)

USPS Express Mail (U.S.A. and Territories): 1 - 2 business days for most locations* ($22.00)

UPS Ground (U.S.A.): Refer to UPS ground shipping map ($15.75)

International Standard Flat Rate: 6 - 10 days to port of entry** ($25.00)

International Express Flat Rate: 3 - 6 days to port of entry** ($60.00)

Note: Dokha.com is not responsible for any shipping delays caused by the US postal service: including, but not limited to, postal service holidays, weather impacts, or mechanical failures.     

*  Express Mail service option may take up to 2 business days for some locations, yet is always the fastest air shipment service available.  

**  International customers will be responsible for paying any import duties levied by their state.  Products refused by the customer or routed for return due to non-payment of customs duties are not subject to a refund.  Dokha.com is not responsible for products which have left the U.S.A. or for delivery delays which may be caused by routine customs processing in your country of residence.  International customers very rarely experience significant delays as a result of routine customs clearance.


We are proud to serve our men and women in the US Armed Forces and will gladly ship to any APO or AFO address via the US Postal Service.  


     

Privacy Policy,

EXPLODING YOUR INBOX - We’re not going to do that.  We will not bombard your email with spam.  We will however provide discount codes and product updates for our site to our customers from time to time to give you more of what you want/serve you better.  You can always request to be removed from our email list.  We will never rent or sell your personal information. Period.

Personal information that we may collect - We will collect personal information online, including names, phone, postal and e-mail addresses, shipping and billing information and customer feedback. We may also collect business information for businesses wishing to make a purchase with us.

How we use your personal information - Unless you otherwise consent, we will use your personal information for the sole purpose for which it was provided. These purposes include order placements, e-mail responses, bill processing, and shipping. We will also use provided information to provide you with notices as of your purchase, and record-keeping for industry and marketplace practices.  Certain customer opinions and feedbacks may be shared, however, full customer name and contact information will never be disclosed without your permission in advance.

How your personal information may be shared - It won’t.

Tracking Cookies - Our site is not set up to track or collect personal information not entered by our customers. Our site is, however, set to generate certain kinds of non-identifying data. We use such data to keep record of visitors to our site and so forth.  This information is used for internal purposes to help us provide a better shopping experience for you. We may also utilize cookies to make site navigation easier.  Our cookies do not generate personal data, do not read personal data and are not tied to anything that could be used to identify you. No personal information is collected.


Call Dokha.com at 281-501-9703  WE ARE AT YOUR SERVICE!    


     

Customer Service Contact Info

© 2010 - 2017 Dokha.com.  All rights reserved.  Any image or material contained herein is subject to copyright and/or may be trademarked either by Dokha.com, or the respective owner.  All products contained in this online store are for tobacco smoking only - by entering you affirm that you are of legal age to purchase tobacco products and that you accept the Terms of Use of this Site.  Residents of the State of Texas will be charged all applicable taxes.     


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